Refund and withdrawal policy
How to cancel a paid report, report a problem and receive a refund. No reason is required to exercise the consumer withdrawal right.
Provider and contact
Antonio Nikolaev Nikolov, trading as Carspecy
2 Todorini Kukli, Sofia 1280, Bulgaria
support@carspecy.com
Fourteen-day withdrawal
Consumers can withdraw within 14 days from conclusion of the paid contract. Use Withdraw from contract here, email support or send a clear withdrawal statement to the postal address above before the deadline. Provide your name, order reference and contact email. No special wording or reason is required. The online function asks you to review the details and then confirm withdrawal; a dated confirmation is emailed to the checkout address. If the online form is unavailable or the email address does not match, email or post your statement instead.
Work started after payment
Requesting preparation after payment does not automatically remove your right of withdrawal. For this single-report offer Carspecy does not deduct a preparation charge from a timely consumer withdrawal refund. After withdrawal, stop using the report and do not share it with others. Mandatory rights and any legally extended withdrawal period remain unaffected.
Failed delivery or a defective report
If the report cannot be generated, we start refund handling. If you do not receive a usable report within 24 hours, request delivery or a refund. Tell support about material errors or content that does not match the submitted advert; we assess correction, reissue or refund, without limiting statutory remedies. A vehicle receiving a cautionary or negative verdict is not by itself a reason to call the report defective. Report duplicate or unauthorised charges promptly.
Refund method and timing
Withdrawal refunds are made without undue delay and no later than 14 days after we receive the withdrawal statement. We use the original payment method unless you expressly agree otherwise, without a refund handling fee. Your bank may take additional time to display the returned amount. Recording a withdrawal request or receiving an email confirmation does not itself mean the bank refund has completed.
Optional model withdrawal statement
To: Antonio Nikolaev Nikolov, Carspecy, 2 Todorini Kukli, Sofia 1280, Bulgaria; support@carspecy.com. I hereby notify withdrawal from my contract for a Carspecy Deep Report. Order reference: ____. Paid contract date: ____. Consumer name: ____. Consumer address: ____. Date: ____. Signature: ____ (only if sent on paper). You can also send any other clear statement.
Other questions
Requests outside the withdrawal period are assessed under the applicable consumer rights and the circumstances of the problem. No report packs or subscriptions are sold through the single-report entry. Contact support if you have a question about an older supervised test; sandbox payments did not move real funds.