Customer policies

Contact and corrections

Contact the verified Carspecy support mailbox for report, payment, refund, privacy or catalog questions.

Version 2.0Updated 14 October 2026
Availability: During pre-launch preparation, public paid checkout stays disabled. Paid orders can be placed only when checkout is enabled.

Service provider

Antonio Nikolaev Nikolov, trading as Carspecy
2 Todorini Kukli, Sofia 1280, Bulgaria
support@carspecy.com

Customer and privacy support

Our verified Carspecy support mailbox is monitored for customer, refund, report-delivery and privacy questions. Support is handled manually; we aim to answer within two business days. Include the order reference and a brief description. Never send passwords, private access tokens, full card details or identity documents unless a proportionate verification is specifically arranged.

Report incorrect vehicle data

Open the exact car/version in the catalog and choose “Report incorrect data”. The form records vehicle context, the issue and an optional supporting source. No account or email is required. Corrections enter a review queue; they do not automatically change public data.

Withdraw from a contract

Use Withdraw from contract here or send a clear statement by email or post. See the refund and withdrawal policy for the period and procedure.

Security and attribution

Describe the affected page and behaviour without live credentials or unnecessary personal data. For source or license concerns, identify the relevant catalog page and evidence. See Data Sources & Licenses.

Current availability

During pre-launch preparation, public paid checkout stays disabled. Check Analyze a listing for current availability. Publishing contact details and policies does not itself enable payments.